Black Rock Travel Booking & Advisory Services
Terms and Conditions
Please ensure that you have read & understood the following before agreeing to these terms & conditions by providing your digital signature at the conclusion of this document.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Your Travel Pty Ltd ATF Pritchard Family Trust trading as Black Rock Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third-Party Travel Providers (Providers) including airlines, tour and cruise operators, transfer operators, car hire companies and accommodation providers. We charge a service fee for providing this service.
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with the Providers terms and conditions.
21. When making a booking, you must provide details of each traveler correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveler's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. We will provide electronic communication and documentation throughout the booking process. We cannot be held responsible if this does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received any electronic communication or documentation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have. This also includes if you are pregnant.
Payment Terms
26. All pricing is reflected in Australian Dollars unless otherwise specified.
27. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
28. Payments processed in foreign currency (currency other than the original card-holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
29. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
30. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
31. As the merchant we are governed by the terms and conditions of the provider of the merchant facility.
32. A credit card or debit card fee may also be charged by certain Providers including low-cost carriers. You will be notified of such charges prior to your purchase
33. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
34. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
35. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
36. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
37. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
38. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
39. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
40. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
41. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
42. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Force Majeure
43. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
44. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
45. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
46. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Additional Airline Charges
47. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
48. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
49. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
50. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
51. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
52. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
53. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
54. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
"We" and "us" means Your Travel Pty Ltd ATF Pritchard Family Trust trading as Black Rock Travel.
"You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
"Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
"Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
"Website" means our website www.blackrocktravel.com.au
Schedule of Professional Service Fees
Travel Management
International Travel - $200 per trip
Domestic Travel - $100 per trip
Non-refundable in the event of cancellation
Ticketing fees
Air - Domestic $35 per person
Air - International $150 per adult, $75 per child
Air – Trans Tasman $70 per adult, $35 per child
Air - Intra-Europe/Intra-USA - $55 per person
Air - Frequent flyer redemption - $150 per person per booking
Rail - in addition to any wholesale booking fees - $55 per booking
Non-refundable in the event of cancellation
Urgent Booking Fee (within 4 weeks of travel)
International/Domestic - $100 per person
Non-refundable in the event of cancellation
Reservation Deposit
A deposit payment of $55 per person per trip is required at time of enquiry. This deposit is non-refundable but will be credited to the trip upon booking with Black Rock Travel.
Visas & Passports
In addition to Consular charges, the processing of Visas will attract the following fees.
Visa application form assistance - $55 per person
Non-refundable in the event of cancellation
Insurance claims
Assistance with travel insurance claims if the policy is not issued through Black Rock Travel will incur a fee of $125 per claim.
Amendment Fees
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $55 per passenger per booking in addition to Provider and credit card fees.
Changes to Domestic/Trans-Tasman bookings will incur a fee of $33 per passenger per booking in addition to Provider and credit card fees.
Non-refundable in the event of cancellation
Cancellation Fees
In the event of cancellation, a 10% cancellation fee applies, plus any additional fees charged by travel Providers subject to their booking conditions.
Credit Card Fees
Visa, MasterCard & American Express - an additional 1.07% applies
Debit Card Fees
Visa & MasterCard - an additional 0.53% applies
(All fees include GST, where applicable).
Privacy Notice
Black Rock Travel as an Alatus partner agency, collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Black Rock Travel and disclosed to suppliers, Providers, our cloud infrastructure, our contractors and also to others where authorised or required by law. Some of these entities may be located overseas, including in the countries noted in our privacy policy.
For further information about how we handle your personal information, including how you can request to access and correct your personal information or complain about a breach of your privacy, please see our privacy policy at https://blackrocktravel.com.au/privacy-policy .
By signing up for our newsletter, alerts, offers or updates, you confirm you have read and understood our privacy notice for this service and you consent to Black Rock Travel sending you marketing material, including via electronic messages relating to our and our partners’ products and services that may be of interest to you.
I consent to Black Rock Travel, and its associated entities sending me marketing material, including via electronic messages, relating to their and their partners’ products and services that may be of interest to me.
This Policy was last updated 31 August 2020
